Partner Technical Advisor (PTA) (m/f)

At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.

Currently, we are seeking an exceptional "Partner Technical Advisor (PTA)" who's passionate about coding, thrives on complex challenges, and is ready to seize this fantastic opportunity.

Responsibilities:

As a Partner Technical Advisor (PTA), you will be a key member of the Customer Service and Support (CSS) Data and AI Support Team. Your responsibilities include:

• Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
• Case Management (Delivery Excellence): Perform case reviews and customer wellness checks, ensuring process compliance and progression of cases to resolve complex technical issues.
• Managing Collaborative Activities: Mentor engineers at the delivery partner to enhance cross-team collaboration and cross-technology effectiveness.
• Supportability Activities: Contribute to customer self-help and volume deflection initiatives, including producing troubleshooting guides and readiness content.
• Process Improvement: Collaborate with stakeholder teams to provide product and process feedback.
• Triage Meetings: Participate in Triage Meetings with Product Groups, leveraging your expertise on the product.
• Escalation Point: Act as the escalation point from delivery partner engineers to Product Group teams.
• Drive Initiatives: Collaborate with delivery partners to promote delivery excellence in the AI, ML, and IoT domain.
• Occasionally engage directly with customers to facilitate complex technical issue resolution.

Requirements:

• 3+ years of experience in a customer-facing or support role, such as technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting, or IT/Network Operations.
• 2+ years of experience with Microsoft Azure Platform (mandatory).
• 1+ years of experience with Microsoft Cognitive Services, including familiarity with Azure OpenAI - Nice to have;
• 2+ years of experience with Azure Machine Learning - nice to have

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity. Apply fearlessly by sending your resume to <endereço ocultado>

Let us together shape the future of tech!

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