8 de Novembro de 2018

Service Desk Analyst (m/f)

armatis lc Portugal

  • Localidade Lisboa
  • Horário Full-time

Overview:

With almost 10,000 work positions spread over 23 sites in 4 countries, armatis-lc is an international group.

Holder of the Social Responsibility Label, and signatory of the Diversity Charter, armatis-lc has put in place a profitable growth model, based on strong values: Innovation, Diversity, Excellence, Commitment.

armatis-lc is recruiting a Service Desk Analyst

General Qualifications/Technical Requirements:

  • Senior position, minimum 5 years of experience in Field Support;
  • Excellent analytical and problem solving skills including root-cause analysis;
  • Strong ability to work independently and complete tasks in a timely fashion;
  • Ability to work efficiently on multiple projects;
  • Professional and courteous attitude with attention to customer service;
  • Interact with business and other IT teams to answer questions, resolve problems and address requests;
  • 5/8 years Second Level Desktop Support experience supporting Microsoft Windows;
  • Ability to identify, isolate and resolve IT problems / requests;
  • Microsoft Office 2016/Office 365;
  • Experience of configuring mobile devices e.g. iOS, Android and Blackberry;
  • Experience working with security systems like Anti-Virus, Web Proxy, etc.;
  • Ability to use helpdesk management tools to log/monitor/close client problems/requests;
  • Understanding of Microsoft Active Directory;
  • Contact Center environment experience is preferred;
  • Excellent documentation and communication skills.
  • Excellent planning and organizational skills.
  • Experience interfacing with help desk customers;

Candidaturas através de - https://empregos.armatis.com/vaga/lisboa/service-desk-analyst-m-f/21641/9820722#form-anchor?origin=3101