JOB PROFILE
The ICT Continual Service Improvement Trainee is responsible for the ongoing service improvement activities within the ICT service delivery lifecycle and looks for opportunities to improve the performance of services to deliver enhanced value to the business.
You will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations.
Acts as an ITIL expert in the analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance.
Establishes and maintains strong and productive relationships with key stakeholders ensuring that the service requirements of the business are understood and are incorporated into a framework of continuous improvement.
KEY ACCOUNTABILITIES
- Drives the continual improvement of ITIL processes by analyzing process performance data and measures, comparing process performance against performance targets, reporting process performance information, and recommending changes to processes, performance measures and/or targets to maximize process performance.
- Identifies and utilizes effective benchmarks to provide references against which Service management process performance can be effectively measured and evaluated.
- Evaluates processes to identify desired outcomes and process performance drivers.
- Performs detailed analysis of processes and identifies key measures of process performance for base lining and attainment of desired outcomes.
- Develops and documents CSI processes and procedures.
- Provides support and guidance to the technical teams as they implement service management policies.
- Understands advanced concepts and navigates the relationships between Processes, Process requirements, and business/IT management needs that are moderate to complex in nature which may span across multiple ITSM Processes.
- Maintain standard operating procedures (SOP) and job aids ensuring they are current and easily accessible.
SKILLS AND EXPERIENCE REQUIRED
Essential:
- Enthusiasm combined with a collaborative attitude.
- Excellent communication skills, both oral and written.
- English is a must, as it will be used on a daily basis to communicate with other teams and customers.
- Excellent interpersonal skills.
- An affinity with: O/S – Windows, Linux and/or Solaris; Database – MS SQL/Oracle; Monitoring Systems - Nagios; Network - Juniper/Cisco; Security – TCP/IP, TCPdump, Nessus, Snort.
- Degree, CET or equivalent in a computer related subject.
Desirable:
- knowledge of financial markets.
- knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants).
- knowledge of ITIL framework and processes.
- Scripting language (Shell/Perl/PHP/Python).
Candidate Criteria:
- A hands-on mentality and a structured way of working
- The ambition and potential to develop a successful IT career
- Ability to multi-task and prioritize
- Strong awareness and interest in technology
- Superb problem solving skills
- Experience in working effectively within a team and on your own
- Excellent communication skills
- Excellent interpersonal skills
- Excellent organizational skills
CORE VALUES
- Customer Focus: Demonstrating a clear understanding of the customer, anticipating and delivering on their current and future needs.
- Teamwork: Willingly and effectively working with others to achieve shared objectives and deliver added value solutions and outstanding results. Be flexible in approach to working hours and locations (a shift system is in operation 24/7).
- Excellence: Leveraging individual and company strengths to achieve the business objectives and deliver outstanding results.
- Innovation: Initiating and driving change to create value and maintain a competitive advantage.
- Integrity: Demonstrating the highest standards of honesty and ethical behavior.
- Diversity: Creating an inclusive environment that capitalizes on differences and enables individuals to reach their full potential.
To apply for this job send your CV to [email protected]
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Porto - Full-time
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Porto - Full-time
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Porto - Full-time
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Porto - Full-time
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Porto - Full-time
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Porto - Full-time