Our client is a leading bank in Europe, and one of the 10th largest banks in the World. It has a presence in 80 countries, with more than 200,000 employees. We’re looking for talented Production Application Support that will join our team located in Lisbon.
Responsibilities:
- Log anomalies or applicative incidents upon call or email from Production team or users;
- Acknowledge each anomaly or applicative incident (through JIRA Service Desk);
- According to the request / incident:
o Perform the solution assistance requests received directly from user by any channel, such as phone, email, or walk-in (user access creation/modification, information requests, etc.);
o Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.);
o Define the hotfix and workaround requirement related more complex incident requests;
o Contribute to the preventive maintenance: Analysis and come up with a permanent fix;
o Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments;
o Coordination of the deployment with Production team in Switzerland;
- Contribute to the package testing (technical test / functional test);
- Participate to the regular committee with other teams involved and customer with respect to the Wealth management information system governance;
- Perform release integration by facilitating, organizing UAT support, technical testing, interface testing;
- Manage application release production deployment with the development and deployment teams;
Profile:
- Bachelor’s degree in computer science, information technology, related technical field, or equivalent experience;
- Minimum 3 years of experience as first & second-line (Level 1&2 supports) IT Production Support for a business within a fast-paced and competitive environment;
- Minimum 3 years of experience providing production support for a high priority application;
- Experience in Oracle 12c;
- Experience in PL/SQL, SQL, Unix Script, Java;
- Experience in Oracle ADF;
- Experience in Protocol: CFT, IBM CDC, MQ, API;
- Experience in providing effective communication with the business users and other IT teams to keep them up-to-date on their issues and requests;
- Experience in wealth management or private banking;
- Strong technical skills in database concepts and web application;
- Extensive experience in analytical techniques;
- Experience in Scrum methodology and Kanban is a plus;
- Fluent in English both verbal and written communication;
We Offer:
- Remuneration according to the knowledge demonstrated;
- Participation in attractive and motivating projects;
- Career development with integration in technologically, advanced environments and dynamic teams.
Please apply here: https://www.winprovit.pt/Opportunities/production-application-support-specialist_win1901797
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