21 de Setembro de 2019

Team Manager (m/f)

Fujitsu Portugal

  • Localidade Lisboa
  • Contrato Contrato a termo
  • Horário Full-time

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Service Desk with nearly 800 employees providing 24/7 IT services, in 17 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We now offer you the opportunity to be part of this great company.

Role Description:

  • To lead, motivate and develop a team of ITIL Process Controllers, Service Desk Experts and Service Desk Agents to ensure delivery of Incident and RfS (standard change) management to agreed levels of service;
  • Own and accept personal responsibility for customer problems, champions customer issues to resolution - Build and enhance client strong relationships
  • Identify and develop people with technical or management potential
  • Manage resources and workload effectively (including performance reviews, personal development plans, and absence management);
  • Monitor work and reports on progress against service level, cost, time, specification, as appropriate
  • Promote and drive Sense and Respond through the account
     

We are looking for:

• Experience working in a customer-focused role / support environment

• Good written and oral communication skills in English (other language would be a plus)           

• Strong Interpersonal and operational skills

• Minimum 2 years People Management experience, ideally within a service industry
 

We offer:

• The chance to work on rewarding, dynamic and multicultural environment

• Very competitive salary, bonuses and benefits package

• Employment contract directly with Fujitsu

• Training and internal career progression plan upon hiring

• Excellent facilities centrally located near a wide range of public transports


For application you can send your CV to [email protected] 

 

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