21 de Maio de 2020

SQL Server Support Engineer  (m/f)


  • Localidade Lisboa
  • Horário Full-time

SQL Server Support Engineer 

Company Description

We are passionate about what technology can do. We want to continually improve our service, people and technology. We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you! Because we aspire to do more and better, we are looking for a SQL Server Support Engineer.

Job Description

The SQL Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.

Key responsibilities:

  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.
  • Own and resolve technically complex mission critical or politically hot customer issues.
  • Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

We are looking for people who:

  • Enjoy providing the highest level of customer experience;
  • Are smart and intellectually curious;
  • Seek a challenging work experience;
  • Want to learn and gain greater expertise in their field;
  • Enjoy working at a growth company with advancement opportunities;


The ideal candidate will be required to have a Technical Degree or adequate practical background (5 years) on the following Technologies

  •  Strong knowledge of Microsoft SQL Server 2012 / 2014 / 2016 at administrative level (Installation, index and table maintenance, backups etc.)
  • Strong knowledge of Microsoft SQL Server 2012 / 2014 /SQL 2016 at dev level (SQL language, Stored Procedures, etc.)
  • Strong knowledge of SQL server high availability solution mirroring, always on and log shipping
  • Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
  • Strong knowledge related to any other relational DB (eg Oracle) running in a Windows or Linux environment is very much appreciated

Additional skills on one of the following technologies will be considered a big plus:

  • Azure Core Platform (compute/IaaS VM, azure Storage, azure Networking)
  • Azure disk and VM throttling
  • PaaS / IaaS experience (Amazon Web Services, Microsoft Azure, Google Cloud)
  • Windows Clustering
  • Debugging / Creating and Reading Memory Dumps
  • Understanding of any or multiple development languages like Python, C#, JavaScript, R, PHP,
  • Good Knowledge of .Net Framework

Fluency: English and Portuguese

Additional Information

Workplace: Lisbon


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