29 de Junho de 2020

Helpdesk Technician (m/f)

Manpower

  • Localidade Lisboa
  • Horário Full-time
  • Remoto Permite trabalho remoto
  • Referência 4.5 - Technical_Support

ManpowerGroup are searching for a Helpdesk Technician (M/F) to join to our team to provide technical support specialized in IT services.

Responsibilities

  • Perform remote troubleshooting thought diagnostic techniques and pertinent questions;
  • Determine the best solution for the customers;
  • Provide accurate information on IT products or services;
  • Record events and problems and their resolution in logs;
  • Pass on feedback or suggestions by customers to the appropriate internal team;
  • Identify and suggest possible improvements on procedures.

 

Required Skills

  • Experience in IT area;
  • Knowledge of office automation products, databases and remote control;
  • Ability to diagnose and resolve basic technical issues;
  • Fluent in Spanish and Portuguese (eliminatory);
  • English is mandatory;
  • Customer-oriented.

Our offer

  • Attractive salary package;
  • Working days Monday to Friday;
  • Possibility to improve your career prospects;
  •  Working in a Multinational company.

To apply please send your uptade CV to [email protected]

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