13 de Janeiro de 2021

IT Applications Service Expert (CRM) (m/f)

Webasto Portugal

  • Localidade Lisboa
  • Contrato Contrato sem termo
  • Horário Full-time
  • Remoto Permite trabalho remoto

The Webasto Group is one of the 100 largest suppliers to the automotive industry. With our innovative sliding and panoramic sunroofs, convertible roofs, and groundbreaking heating, cooling, battery, and charging systems, we constantly create added value for the mobility sector. And above all, we have a particularly strong sense of team spirit – because the “We” in Webasto is your special plus.


Webasto Portugal is a business service center for the Webasto Group. These exciting tasks are waiting for you here:


Responsibilities:

  • Classification, investigation, and resolution of Microsoft Dynamics CRM related tickets
  • High quality proactive communication of issues within IT and the user community
  • Root cause analysis of recurring issues, including long-term resolution proposal
  • Understanding and documenting system processes within Dynamics CRM
  • Propose improvements to the system and processes
  • Test, document and communicate changes according to guidelines

 

Requirements:

  • 3+ years of experience with Microsoft technology (Dynamics CRM or Power Platform or Azure, etc.)
  • Fluent English (written and verbal)
  • Customer oriented mindset and behavior
  • Ability to communicate transparently, efficiently, clearly and concisely
  • Proven ability to understand highly integrated processes and data
  • Socially skilled with a proactive attitude
  • Demonstrate the ability to think and work logically and methodically
  • High organizational skill required to manage and track issues until solved
  • Broad technical knowledge required, for example: Active Directory, workflows, database issues, etc.

 

Please contact:
João Coelho, HR Generalist, <endereço ocultado>

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