22 de Março de 2021

Customer Support Engineer (m/f)

Amino Communications

  • Localidade Porto
  • Contrato Contrato sem termo
  • Horário Full-time

As a Customer Support Engineer for EMEA you will be working closely with our customers delivering a high level of quality service that will ensure our continued success as a business in delivering a best in class service. You will have a mix of great technical skills and a laser focus on customer service, be able to multi-task and communicate effectively with your team and wider colleagues. 

 

What you will really be doing:

The Customer Support Engineer (EMEA) is responsible for providing high-quality post-sales support for the Amino product range to our rapidly growing customer base across Europe, Middle East and Africa, while collaborating effectively as a trusted member of our driven, innovative team.
 

Responsibilities -

  • Act as a technical interface for post-sales technical support for customers and partners in EMEA.
  • Resolve customer questions and issues, very often involving on-site work.
  • Assist customers with the integration of our products into their networks.
  • Improve the internal knowledge base by documenting common questions and answers, troubleshooting and problem resolution steps.
  • Provide regular status updates to management teams.
  • Clearly understand and communicate customer issues to the Product Management team to improve products and minimize on-site support needs.
  • Train customers and integrators on the use of our products.
  • Any other duties as may be required by the Company

 

What would make you perfect for the job:

  • Min 3 years of professional experience.
  • Strong communication skills.
  • Fluent in both verbal and written English
  • Proficiency in Linux architecture.
  • In-depth knowledge of TCP/IP networking.

 

The following experience is desirable and would be advantageous in the role –

  • Knowledge of IPTV technologies
  • Knowledge of DVB
  • Knowledge of Apple HTTP Live streaming protocol
  • Knowledge of compressed and uncompressed digital video and audio standards, especially around H.264 and MPEG-2 technologies
  • Knowledge of Javascript
  • Familiar with Linux shell scripting

 

If you have a proactive, “can do” attitude, are a self-starter able to take on responsibility and manage your own time effectively, and have strong troubleshooting and analytical abilities, we want to hear from you.

To apply,
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