14 de Setembro de 2022

Amino Support Engineer EMEA (m/f)

Amino Communications

  • Localidade Porto
  • Contrato Contrato sem termo
  • Horário Full-time
  • Referência https://aminocom.bamboohr.com/hiring/jobs/55

Job description:

The Support Engineer (EMEA) is responsible for providing high-quality post-sales support for the Amino product range to our rapidly growing customer base across Europe, Middle East and Africa, while collaborating effectively as a trusted member of our driven, innovative team.

Responsibilities -

  • Act as a technical interface for post-sales technical support for customers and partners in EMEA.
  • Resolve customer questions and issues, very often involving on-site work.
  • Assist customers with integration of our products into their networks.
  • Improve the internal knowledge base by documenting common questions and answers, troubleshooting and problem resolution steps.
  • Provide regular status updates to management teams.
  • Clearly understand and communicate customer issues to Product Management team to improve products and minimize on-site support needs.
  • Train customers and integrators on use of our products.
  • Any other duties as may be required by the Company.

 

Technical competencies, skills and experience:

The following are considered essential for the role –

  • Min 3 years of professional experience.
  • Strong communication skills.
  • Fluent in both verbal and written English
  • Proficiency in Linux architecture.
  • In-depth knowledge of TCP/IP networking.
     

The following are desirable and would be advantageous in the role –

  • Knowledge of IPTV technologies
  • Knowledge of DVB
  • Knowledge of Apple HTTP Live streaming protocol
  • Knowledge of compressed and uncompressed digital video and audio standards, especially around H.264 and MPEG-2 technologies
  • Knowledge of Javascript
  • Familiar with Linux shell scripting

Job Link: <endereço ocultado>

 

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