12 de Novembro de 2024

Technical Support Engineer (m/f)

KWAN

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Technical Support Engineer who's eager to continue to evolve, thrives on challenges, and is ready to embark on a new opportunity. This a hybrid work model project in Lisbon, Portugal.

Responsibilities:

  • Support clients in implementing and testing products and services;
  • Have in-depth knowledge of products, services and their integration aspects, in order to provide efficient and effective support customers and partners;
  • Resolving incidents and responding to requests for clarifications associated with the services provided;
  • Ensuring that support requests are resolved quickly and within agreed SLA's;
  • Promote meetings with clients' technical areas to speed up the resolution of complex issues;
  • Analyzing, documenting and improving internal processes and tools.

Requirements:

  • (1+) years of professional experience in functional analysis or systems development/implementation roles;
  • Proficiency in English.
  • Knowledge of payment systems, from a technological point of view, and of the products and services provided;
  • Previous experience with tools such as Jira and Confluence.

Offer:

  • Empowering and respectful work culture where every voice matters.
  • Personalized Coaching Program: Provided by in-house specialists, our People Managers
  • Continuous Learning: Join our tech meetups and online trainings.
  • Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together
  • Celebrating You: Through our Rocket Points.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity ---> <endereço ocultado> or send your CV to <endereço ocultado>

Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.

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