13 de Junho de 2018

IT Operations Technician (m/f)

Altran

Innovation Makers

As a global leader in Engineering and R&D services (ER&D), Altran offers its clients a new way to innovate by developing the products and services of tomorrow. Altran works alongside its clients on every link in the value chain of their project, from conception to industrialization. For over thirty years, the Group has provided its expertise to key players in the Aerospace, Automotive, Defence, Energy, Finance, Life Sciences, Railway, and Telecoms sectors, among others. In 2016, the Altran group generated revenues of €2.120bn. With a headcount of more than 30,000 employees, Altran is present in more than 20 countries.

 

Mission

The IT operations technician ensures the monitoring of a set of systems and applications with the objective of maintaining them in optimal operational conditions.

 

Ensure a wide range of activities in a 24/7 scheme (rotating shifts):

  • Detect the IT incidents and to implement a first level resolution or forward to another support level in accordance with the procedures and instructions already in place.
  • Ensure the treatment of supervision alarms of the infrastructures and applications with all type of IT technologies.
  • Supervise and control the good course of operation and IT changes.
  • Incidents management, on any environment. The ITSM tool in use is Service Now.
  • Communication on incidents and changes.
  • Help Desk of external and international customers.

 

Specific activities:

  • Ensure the follow-up and recoveries batch jobs, Mainframe environment and distributed systems.
  • Support answering incoming calls and emails from internal and external users.

 

Profile

  • No previous experience in this role is requested;
  • General knowledge about IT field;
  • Rigor and reactivity capability, resistance to stress and teamwork;
  • Basic knowledge of Windows and Linux operating systems;
  • French minimum B1 level (mandatory);
  • English is a plus;

 

Offer

  • Proper training will be provided;
  • Integration in a solid and dynamic team;
  • Participation in an international and multicultural new experience;
  • Be part of a new and challenging project for one major international client in the financial sector;
  • Other benefits: health insurance, life insurance, permanent contract scheme, continuous training, development programs and career progression.

 

Apply

We look forward to receiving your application at [email protected]