Mid-Level IT Support Analyst – SQL, Oracle, Angular

Empower operational excellence — drive seamless support and continuous improvement in financial applications!

Lisbon-based opportunity with hybrid work model.

As a Mid-Level IT Support Analyst – SQL, Oracle, Angular, you will be working for our client within the FCA/SSF department, responsible for the operation and corrective maintenance of critical finance, accounting, and purchasing information systems. Join a team dedicated to ensuring platform stability, security, and continual enhancement—transforming operational challenges into opportunities for innovation and growth.

Your main responsibilities:

• Receive, process, and update tickets related to incidents and business assistance requests in Jira, ensuring timely resolution and documentation.
• Provide first-level support in incident management, escalating issues as necessary to maintain system integrity.
• Participate in daily meetings, contributing to operational planning and knowledge sharing.
• Update application documentation related to corrective maintenance, support activities, and operational activities.
• Handle obsolescence issues by coordinating with production teams on scheduling, infrastructure, and deployment processes.
• Assist and lead meetings with business stakeholders, project teams, and production staff to facilitate communication and issue resolution.
• Support ongoing activities related to security vulnerabilities and technical obsolescence to ensure optimal system performance.

You're ideal for this role if you have:

• At least 3 years of experience in IT support or run operations within finance or related sectors.
• Strong knowledge of SQL (Oracle, PostgreSQL, Microsoft SQL Server), Angular, Spring Boot, and basic Talend.
• Experience with Kibana / Elasticsearch.
• Excellent communication skills in English and French (read and spoken at B2+ level).
• Rigor, precision, autonomy, and a service-oriented mindset.
• Strong interpersonal skills and the ability to adapt communication styles to technical and business audiences.
• Proactive, solution-oriented approach to problem-solving.

It is a strong plus if you have:

• Experience with infrastructure management and deployment in staging (UAT) and production environments.
• Familiarity with incident management tools and cross-functional activities.

Language Required for the role:

• English: communicative proficiency (spoken and written)
• French: B2+ level (spoken and written)

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

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