In email marketing, the inbox is everything — and keeping us there is one of the most important jobs in the company. It could be yours.
INBOX Agency is a digital marketing company with 13 years of expertise in a discipline most companies underestimate: email that actually reaches the inbox. We run email marketing campaigns across databases in more than 10 countries, spanning Australia, Europe and Brazil. Behind every send is a tight-knit team of campaign managers, designers, programmers and deliverability specialists who share one goal — delivering our clients’ campaigns straight to the inbox, every single time.
As we keep growing, we’re looking for a talented Deliverability Operator to join our deliverability team. Reporting to the Deliverability Manager, you’ll protect and improve the performance of our daily emailings across databases in more than 10 countries — making sure every campaign lands where it belongs: in the inbox.
About the role
Deliverability is where email marketing is won or lost. You’ll be on the front line: configuring the technical settings behind each send, watching reputation and inbox placement in real time, and acting fast to keep delivery rates high.
What you’ll do
Configure the technical variables behind each emailing;
Monitor and optimise core deliverability KPIs — inbox placement rate, delivery rate, bounce rate and spam complaint rate;
Protect domain and IP reputation, and resolve ISP blocks and blocklist incidents;
Identify deliverability issues and take corrective action to keep emails out of the spam folder;
Keep clear records and report on delivery performance.
What you’ll bring
Essential
A degree or professional course in Systems Administration, IT or a related technical field — or at least 2 years’ proven experience in the area;
Working knowledge of Windows and/or Linux;
Solid English, written and spoken (B2 level or above);
Basic understanding of HTML to identify common email coding and design issues;
Comfortable monitoring and acting on deliverability KPIs — inbox placement rate, delivery rate, bounce rate, spam complaint rate and IP/domain reputation;
Strong organisational skills, with the ability to set, communicate and manage priorities;
A collaborative, team-first mindset.
Nice to have
Familiarity with email authentication and reputation concepts (SPF, DKIM, DMARC, blocklists, inbox placement);
A genuine interest in data monitoring and troubleshooting.
What we offer
The chance to work in a distinctive, specialised IT field;
Exposure to databases from all around the world (Australia, Europe and Brazil);
A hybrid working model (office / remote);
A flexible full-time schedule, Monday to Friday;
A salary package aligned with your professional experience;
A permanent employment contract;
Private health insurance.
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