20 de Setembro de 2021

Helpdesk Technician (m/f)

Claranet Talent

  • Localidade Lisboa
  • Horário Full-time
  • Referência HELPDESK_ALMADA

Company Description

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

 

Because we aspire to do more and better, we are looking for a Helpdesk Technician to integrate our Client internal team, based in Almada. The Helpdesk Technician main responsibility is to providing service and customer support, serving as the first point of contact.

 

Job Description

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Diagnosing errors or technical problems and determining proper solutions.
  • Walk the customer through the problem-solving process.
  • Identify and suggest possible improvements on procedures.

 

Qualifications

  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Experience with documentation of procedures, ticketing and inventory of advanced warehouse.
  • Ability to work flexible shifts and to adapt to changing work schedules.
  • Technical degree or certification.
  • English literacy.

 

Additional Information

  • Workplace: Almada.
  • Shift work and rotating time off.

PLEASE, APPLY HERE: <endereço ocultado>

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