Sales Account Manager (m/f)

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

The role:
We are looking for a Sales Account Manager to join our team, to become responsible for developing long-term relationships with customers, while actively working to satisfy customers’ needs and requests, respond to their queries in a timely manner and deliver a positive customer experience.

What you’ll do:

• Develop and implement customer relationship management strategies
• Be the Customer main point of contact for business related topics
• Maintain assigned accounts and provide ongoing Customer sales support
• Work cooperatively with the Sales Region Manager
• Elaborate Commercial proposals in alignment with available corporate processes
• Perform adequate Customer updates through the existing CRM, including Customer short- and long-term forecasts. Report on the status of accounts and transactions
• Monitor sales performance metrics and proactively communicate concerns and suggest actions to improve sales performance and identify opportunities
• Ensure adequate follow up of Customer requests and escalations, by involving the adequate stakeholders
• Ensure seamless transition from Customer Orders (won deals) to Engineering Operations (project execution)
• Act as delegated Steering Committee member for existing customer projects

What you must have:

• Experience in manufacturing software sales and account management
• Ability to work in multicultural environments
• Ability to manage multiple accounts in multiple market segments
• Preferred Experience using a CRM system such as MS Dynamics
• Ability to work independently
• Excellent communication and negotiation skills and be customer service oriented
• Excellent English skills (Native or Proficiency level) – spoken and written
• Availability to travel

What we consider a plus (not mandatory):

• Experience in Manufacturing Execution Systems
• Preferred German language skills
• Preferred French language skills

Apply for this job here!

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