The IT Infrastructures Team Leader will be responsible for managing and operating the IT infrastructure of the Arrow Global Portugal group, ensuring high availability, security, and performance of all systems and services. This role requires a technically strong professional with hands-on experience in infrastructure management, network administration, cloud services, and end-user support operations.
The position requires solid knowledge of Infrastructure principles, IT service management (ITSM) best practices, and the ability to coordinate a technical team while managing day-to-day infrastructure operations. The team leader will work closely with the Department Director and other IT management team members to ensure that the infrastructure supports the business objectives reliably and efficiently.
RESPONSABILITIES:
• Infrastructure Management:
- Manage and maintain on-premises and cloud infrastructure, including servers, storage, networking equipment, and virtualization platforms.
- Ensure system availability, performance monitoring, and proactive incident resolution.
- Plan and execute infrastructure upgrades, migrations, and capacity planning activities.
• Network and Connectivity:
- Administer LAN/WAN networks, firewalls, VPNs, and wireless infrastructure across all company locations.
- Manage connectivity with third-party providers and ensure SLA compliance.
- Troubleshoot network issues and implement improvements to ensure reliability and security.
• Cloud Services:
- Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint, Teams, and Azure AD.
- Support cloud adoption initiatives and manage hybrid infrastructure environments.
- Optimize cloud resource usage and costs.
• Information Security:
- Collaborate with the Cybersecurity area to identify and mitigate infrastructure-related security risks.
• IT Service Management:
- Maintain infrastructure documentation, runbooks, and change management procedures, including focus on the current support SLA’s.
• Team Coordination:
- Lead and coordinate a team of IT technicians, providing guidance, task allocation, and performance support.
- Foster a collaborative and service-oriented team culture.
- Support the onboarding and technical development of team members.
REQUIREMENTS
• Degree in Computer Engineering, Information Systems, or a related technical area.
• Minimum 10 years of experience in IT infrastructure roles, with at least 2 years in a team lead or senior position.
• Solid knowledge and experience of Windows Server, Active Directory, virtualization, Microsoft 365 administration, Azure cloud services and backup solutions.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
• Knowledge of Endpoint Management platform, including Microsoft Intune, Autopi lot, device lifecycle processes, compliance policies and endpoint security configurations.
• Experience in implementing and maintaining infrastructure security controls, ensuring compliance with security baselines, vulnerability remediation SLAs and identity governance requirements.
• Capacity to manage infrastructure suppliers and service providers, ensuring contractual SLAs and service quality targets are achieved.
• Drive automation initiatives to improve operational efficiency and reduce manual support activities.
• Experience with disaster recovery and business continuity exercises.
• Knowledge of ITIL/ITSM frameworks and IT service management practices.
Benefits of Joining Arrow Global Portugal
At Arrow Global Portugal, we foster a culture that values talent, balance, and continuous development. This commitment is reflected in a range of benefits designed to support and care for everyone who is part of our team.
We offer a flexible, trust-based working environment that promotes autonomy, well-being, and a healthy work-life balance, with conditions that enable better time management.
We are committed to continuous development through learning and growth opportunities aligned with individual goals, as well as career progression prospects in a dynamic environment with challenging projects. All of this takes place within a culture grounded in strong values, with a positive impact on people and the community.
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